MaliTech
Hotline no. +971 50 2657573, +971 2 6224459
 
    Support Services
Infrastructure
Servers
Deskside
Applications
Mission critical
24/7 operations
U.A.E national coverage
Security cleared
Voice & data networks
    Specialist Services
Hardware Maintenance
Software Support
Network Support
System Upgrades
Disaster Recovery
Preventative Services
Service Levels
 
Support Services
maliTech offers technical support for all of its products and solutions through the Confidence Support Program.
This worldwide program has five levels; each adds incremental value and includes a different configuration. The highlights include:
Online Support
This is the basic level, and is done through Telephone calls and over the emails. Service Requested will be processed on queue basis. Response time will be maximum within 24 hours.
 
Business day Support
The customer who has registered to this support agreement, will have access to services and documentation at the Technical Support Centre via Web, email or phone (24 hours a day, 365 days a year)
 
Remote Management Support
Our engineers will remotely access your IT equipments and support you based on the request. Will also do a monthly visit to the site, to ensure that things are in place. This agreement will cover Business Day Support terms as well.
 
Harware maintenance and replacement
Every product that we sell, comes with a default hardware warranty of 90 days from the hardware vendor. And the replacement will be as per the vendor rules.

Extended standard hardware warranty option is available, which will cover warranty after expiration of the initial term for all units

Hardware Service Contracts are available for all the products, on an yearly basis.
 
On-site support
Same day Onsite Support (Business Hours) Selected Cities Only.

Next business day on-site support provided by a certified Product Engineer. (Selected Cities Only.

Either on-site support provided within four hours by a third-party technician or a hot spare unit available at your site (Only available in major cities).
 
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